![]() We protect 15 million users, in 3,250 organizations, across 185+ countriesīlue Chip Customers (200 of Global 2,000 in our portfolio) We deliver best of breed security services with unprecedented scale Zscaler is the world’s leading software-as-a-service security platform The pace and excitement of working for a Silicon Valley Unicorn "Whatever it takes" attitude and motivation to do whatever necessary to arrive at a working solutionĮxperience from companies in the enterprise networking security spaceĮxperience understanding exploits, malware, ransomware, etc.: their creation and activationĪn environment where you will be working on cutting edge technologies and architecturesĪ fun, passionate and collaborative workplaceĬompetitive salary and benefits, including equity Strong communication (written and verbal) and presentation skills, both internally and externally Good understanding of Unix/Linux and Windows operating systemsĮxperience that emphasizes L2-L4 Networking, Network Security, Virtualization and Cloud Computing In-depth knowledge of cloud and enterprise networking security architecture – both from a technology and a business driver standpointĮxperience with data loss prevention, securing SaaS and Cloud Access Security Brokers (CASB) Support Engineer supporting Data Protection related products Minimum 5+year experience working as Support Engineer/ Sr. Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.īachelor of Science in Computer Science/Engineering or equivalently advanced industry certifications Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.Ībility to mentor other engineers on advanced troubleshooting, debugging and case management skills. Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teamsĬreate entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base.Īssist in developing on-going training programs for the department. Interface with Engineering and assist the customer with testing or troubleshooting. May participate in a Support Operation and on-call rotation. Part evangelist, part expert, part explorer and part pragmatist – we are looking for you.Įngage with customers on escalated support issues or critical customer situations related to the Zscaler’s Digital Experience (ZDX) product This is a specialized role that will require industry knowledge and the ability to work with large and strategic customers. You will be delivering industry leading solutions and will have the ability shape the direction of the product suite evolution. The data protection Suite of products includes – DLP, CASB, Shadow IT and integration with SaaS partners. In this role you will be responsible for spearheading and delivering outstanding support services to Data Protection solutions deployed for our customers from a suite of constantly evolving and growing suite of Data Protection products. We are looking for a Senior Support Engineer with Data Protection specialization to join our team. Used in more than 185 countries, the Zscaler multi-tenant, distributed security cloud protects thousands of customers from cyberattacks and data loss, enabling customers to embrace the agility, speed, and cost containment of the cloud-securely.Ĭome and join our team and be a part of this exciting transformation to cloud-based security! Zscaler services are 100% cloud delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Zscaler Private Access™ offers authorized users secure and fast access to internal applications hosted in the data center or public clouds-without a VPN. Zscaler Internet Access™ scans every byte of traffic to ensure that nothing bad comes in and nothing good leaks out. The Zscaler Cloud Security Platform uses software-defined business policies, not appliances, to securely connect the right user to the right application, regardless of device, location, or network. Zscaler is redefining security by moving it out of the data center and into the cloud. Applications have moved from the data center to the cloud and users are connecting to their workloads from everywhere, but security has remained anchored to the data center. Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud-first world.
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